Frequently asked questions

Million Memories is a permanent digital archive of human experience. One canvas. One million pixels. Each pixel is a real moment placed by a real person — a photo, a caption, a date, a place. Once approved, every pixel stays on the wall forever, viewable by anyone, now or two hundred years from now.

Most of our memories live on phones that die, in cloud accounts we lose access to, in apps that eventually shut down. We built Million Memories to give every memory a single, permanent home — one that doesn't depend on a platform that might be gone in a decade. Half of every memory pixel also funds a charity that creates new memories for people who need them.

Yes. 50% of every memory pixel goes directly to one of four UK-registered charities — Make-A-Wish UK, Marie Curie, Winston's Wish, and Age UK. You choose at checkout. We publish a public running total on the about page.

£2 per memory pixel. £1 places your memory on the wall forever. £1 goes to a charity of your choice. There are no subscriptions, no renewals, and no hidden fees — once you've placed a pixel, it's there permanently.

A small team based in the UK. We're a passion project, not a venture-backed startup. If you'd like to get in touch, email hello@millionmemories.org.

From the canvas, tap Place My Memory Pixel (top-right). Pick an empty pixel anywhere on the wall, upload a photo, add a caption, a date and a place, then check out. After payment your memory enters review — usually live within a few minutes.

Yes — you pick the exact pixel. Zoom in to find a spot you like (near other memories you love, in an empty patch, or at the very edge for future explorers to find). Pixels closer to the centre of the canvas were placed earliest.

A photo (required), a short caption (up to 200 characters), a date, a place (city or location name), and optionally a voice note. The photo is what shows up on the wall — everything else appears when someone clicks in to view your pixel.

You can edit the caption, date, and place at any time from your account page. The photo itself can't be changed once approved — it's part of what makes the wall permanent. If you uploaded the wrong photo by accident, email us within 24 hours and we'll help.

Memories are designed to be permanent — that's the whole promise of the wall. We only remove content for serious legal reasons (impersonation, copyright, safety). If you've changed your mind about a memory, get in touch and we'll talk it through.

Most memories are live within a few minutes. Every upload is reviewed by AI moderation first, then by a human moderator if it gets flagged. If something is rejected we'll email you with the reason and refund your purchase.

Exactly half — £1 of every £2 pixel. The other £1 covers the cost of storing your memory forever, running the canvas, moderation, and keeping the lights on. We don't take any margin beyond what it costs to run.

Four UK-registered charities: Make-A-Wish UK (children's experiences), Marie Curie (family time at end of life), Winston's Wish (bereaved children), and Age UK (connection and loneliness). You pick yours at checkout.

We publish a running total of donations per charity on the about page, updated live as pixels are placed. Donations are batched and transferred monthly via the Charities Aid Foundation. Annual transparency reports are published every January.

We may expand the list in the future, but we keep it small on purpose so that each partner receives meaningful, recurring donations. If there's a cause that fits the spirit of memory-making and you'd like to suggest it, email hello@millionmemories.org.

We can't issue Gift Aid receipts directly because the £1 is part of a purchase, not a donation. If your employer matches charitable giving, you can use our annual transparency report to evidence your contribution. If you'd like to make a separate direct donation, go straight to the charity's own site — we'll always link you there.

1,000 × 1,000 pixels — one million pixels in total. The first generation will fill over years, not months. When the central canvas approaches capacity, the wall expands outward — but the original pixels stay exactly where they were placed. Forever.

Drag (or swipe) to pan. Scroll (or pinch) to zoom. Click any pixel to read the memory. Tap the logo in the top-left corner to recentre. On a slow connection the wall loads progressively — distant pixels appear as you scroll towards them.

Yes — every memory pixel is searchable by caption, place, and date. Use the search icon on the canvas. Search is public; anyone can find your memory if they search the right words. That's intentional — a hidden memory isn't really an archive.

The canvas expands outward in concentric rings, indefinitely. The original 1,000 × 1,000 pixels stay locked at the centre forever. New pixels are placed in the surrounding rings as they grow. The wall never resets.

Newly-placed pixels gently pulse for the first few hours after they go live. Older pixels rest at their natural colour. As you zoom in, the photo behind each pixel becomes visible.

Yes — every memory pixel has its own permanent URL. Click into a pixel and use the share row (Instagram, WhatsApp, copy link). Anyone who opens the link will land directly on that pixel with the canvas pre-zoomed onto it.

Yes. From the canvas, tap Gift a Memory Pixel (top-right). You pay for the pixel and we send the recipient a private link they can use to upload their own memory. They choose the photo, the caption, the date, and the place — you just give them the pixel.

An email with a personalised link, a short message from you if you wrote one, and step-by-step instructions to claim their pixel. The link doesn't expire — they can use it whenever they're ready.

By default the recipient picks their own pixel. If you want to pre-select a specific spot — say, next to your own memory — tick "choose the pixel for them" at the gift step. They'll still upload the photo and write the caption.

Yes. At the gift step, choose anonymous gift and we'll send the recipient a card that simply says "someone is thinking of you". You're still able to write a private message if you want — it stays anonymous from us, too.

If a gift is unclaimed after 12 months, you'll get an email asking whether to extend it, refund it, or place the pixel yourself instead. We'll never let a gift quietly disappear.

Yes — a free account lets you edit your captions, see all your placed pixels in one place, and recover access if you change devices. You can sign up with email or with Google in about ten seconds.

Your account page shows every pixel you've placed and every pixel you've been gifted, with quick links to view each one on the canvas.

Your email address, the memories you've placed, and your payment history. We don't track you across other sites, we don't sell data, and we don't run ads. Full details on the privacy page.

Yes — by default no name is shown on your memory pixel. If you want to credit yourself (or someone the memory is about), you can add a display name in the caption. Your email is never public.

Email hello@millionmemories.org and we'll close your account within seven days. Your placed memory pixels stay on the wall (they belong to the archive now), but your email and login data are deleted. If you want a specific memory removed too, mention it in the same email.

From the sign-in page, tap Forgot password? and enter your account email. We'll send a reset link valid for 24 hours. Open the link, choose a new password (at least 8 characters), and you're back in. If the email doesn't arrive within a couple of minutes, check spam — and if it still isn't there, the email isn't on record. Sign up fresh or email hello@millionmemories.org.

Open your account page and use the Change password option. You'll need to enter your current password and the new one. After saving, you'll stay signed in on this device — other devices stay signed in too until they expire naturally.

Your display name (we call it your pseudonym) appears on memory pixels you choose not to post anonymously. Open your account page and use the Change display name option. Display names are unique across the wall, between 2 and 50 characters, and you can change yours at any time — the new name shows up on every pixel you've already placed too.

Letters, numbers, spaces, hyphens, apostrophes and underscores all work. No emoji or zero-width characters — they're confusing to read and easy to use for impersonation. If the name you want is already taken, try a small variation; we keep display names unique so your pixels stay distinctly yours.

Personal memories — moments, people, places that matter to you. Photos of friends, family, pets, landscapes, food, art, anything that captures something you want to keep. See the full content policy for examples.

Nudity, explicit content, violence, hate symbols, advertising, spam, content that isn't yours to share, and anything intended to harm. Every upload is reviewed before it appears on the wall — rejected content is never stored.

If a moderator rejects your upload we email you with the specific reason and a full refund. Common reasons: the photo contained another person who hasn't consented, the image was AI-generated content unrelated to a real memory, or the caption violated our policy. You're welcome to re-upload a different photo at no charge.

Yes — reply to the rejection email with context and a different moderator will take a second look within 48 hours. We aim to be human about this, especially with edge cases.

Click any pixel on the wall and use the report link at the bottom of the memory card. Reports go to a human moderator within hours. We only remove content for serious reasons — discomfort isn't enough — and every removal is logged publicly.

Original photos are stored at full resolution on encrypted cloud storage. Each pixel on the canvas is rendered from a thumbnail; the full image appears when you click in. We keep two geographically-separate backups of every image.

We've pre-paid a multi-year storage runway and committed to publishing the full archive (every photo, every caption) as a downloadable open dataset under a Creative Commons licence if the project ever winds down. Your memories don't die with the company.

Every memory pixel has an alt-text description and a focusable hit-target. The canvas itself is hard to navigate without sight, so we also offer a list-view at /list that presents the same memories in chronological order.

Yes. The wall streams progressively — distant pixels load only as you scroll towards them. The whole experience is designed to work on a phone with patchy mobile data.

Card payments (Visa, Mastercard, Amex), Apple Pay, Google Pay, and Klarna for split payments. All processed by Stripe. We never see or store your card details.

During launch we're giving away a limited number of free pixels to early adopters — one per email address. If you'd like to claim one, sign up on the waitlist and we'll send a code while supplies last.

Yes — every free pixel triggers a £1 charity donation funded by Million Memories directly. You get a pixel on the wall, the charity gets the same £1 it would from a paid pixel, and the project covers the difference. We don't want anyone priced out of the archive.

The base price is fixed at £2 forever. We may run paid promotions (e.g. "place 5 pixels, get 1 free") but no individual pixel will ever cost more than £2.

Each account gets a referral link from the account page. When a friend places their first pixel using your link, we donate an additional £1 to your chosen charity. No cash kickback — this isn't an MLM — just more charity money.

We're rolling out by region throughout 2026. Sign up to the waitlist to be notified the moment your country goes live.